WARRANTY & MAINTENANCE

Products & Coverage


For complete warranty information download here.

Metroflor® warrants that its Engage flooring will be free from manufacturing defects and, under normal use and maintenance, will not wear, fade or stain resulting in loss of original pattern and color, for a specified length of time from the date of purchase as set forth below. This Limited Warranty only applies provided the flooring covered by this warranty is installed and maintained according to the Engage Installation & Maintenance Manual.

PRODUCTWARRANTY
Select PlankLIFETIME Residential Limited Warranty
Select TileLIFETIME Residential Limited Warranty
Essentials20 Year Residential Limited Warranty


GENERAL CARE & MAINTENANCE


For complete care and maintenance information download here.

Although Engage by Metroflor is durable, all floor coverings require some care to look their best and many problems can be prevented before they occur. The type and frequency of traffic on your floor will determine the frequency of maintenance needed. The type of floor and even the color will also have some bearing on how much care may be necessary. For example, solid color floors will visually show scuffs, scratches, dirt and general wear to a greater degree than multi-colors of chips or patterns. Of course, white or light colors will visually show staining to a greater degree than darker colors. For this reason, solid color and white floors should receive special attention in regard to preventative maintenance and the amount of care provided. Good judgment when choosing the type and style of floor will help prevent maintenance problems before the floor is even installed!

Here are the proper steps for protecting and maintaining your Engage floor: In order to prevent indentations and scratches, provide glass, plastic or other non-staining cups with flat under surfaces not less than 2” in width for the legs of heavy furniture or appliances. Equip swiveled-type office chairs and other rolling furniture with broad surface non-staining casters at least 2” in diameter. Remove small diameter buttons from the legs of straight chairs and replace with metal glides that have bearing surfaces no less than 1” in diameter.

Protect your floor from tracked-in-dirt and grit particles by using walk-off mats at all outside entrances.

All Engage floors have a good resistance to stains. They are not affected by most common household spills: however, any spill should be cleaned up immediately. The longer the spilled materials are left on the floor, the greater the risk of permanently staining the floor.

The most effective part of any floor maintenance program is the simplest: sweep, dust mop or vacuum Engage flooring daily, or more frequently if needed.